Global Enterprise CS Leader — Remote, High-Impact Outcomes

Semrush Inc.; California; Remote; USD 320,000 - 365,000; Full time

Benefits offered by this job

High earning potential

Life insurance

Health benefits

Paid parental leave

Travel coverage

Job summary

Semrush is seeking a proven Enterprise Customer Success leader to run Customer Success globally for its largest and most strategic enterprise customers. Reporting to CSO and partnering with the VP of Enterprise Sales, this role drives time-to-value, adoption, value realization, retention, renewal readiness, and expansion across the Enterprise base.

This is a product-deep, commercially accountable CS leadership role focused on measurable business impact.

Qualifications

• Proven leadership of Enterprise Customer Success teams in SEO/AI visibility or marketing technology.
• Experience owning time-to-value, adoption, customer health, retention, and renewal readiness.

Responsibilities

• Lead a global Enterprise CS organization focused on time-to-value, adoption, and value realization.
• Define and implement a globally consistent Enterprise CS operating model across regions and product lines.
• Drive executive engagement and renewal readiness with cross-functional partners.

Skills

Enterprise CS leadership

Executive engagement

Product depth

Global teams

Job description

Semrush is seeking a proven Enterprise Customer Success leader to run Customer Success globally for its largest and most strategic enterprise customers. Reporting to CSO and partnering with the VP of Enterprise Sales, this role drives time-to-value, adoption, value realization, retention, renewal readiness, and expansion across the Enterprise base.

This is a product-deep, commercially accountable CS leadership role focused on measurable business impact.