Global Head of Enterprise Customer Success

Semrush Inc.; Austin (TX); À distance; USD 320 000 - 365 000; Plein temps

Avantages offerts par ce poste

Strong product-market fit

Health insurance

Equity compensation

Paid parental leave

Relocation assistance

Résumé du poste

Semrush Inc. is seeking a proven Enterprise Customer Success leader to run global CS for its largest and most strategic customers.

You will report to the CSO and collaborate with the VP of Enterprise Sales to drive time-to-value, adoption, value realization, retention, renewal readiness, and expansion partnerships across the Enterprise base. This is a product-deep, commercially accountable CS leadership role focused on turning Semrush capability into measurable business impact for multi-region,

Qualifications

• Proven leadership of Enterprise Customer Success teams for large, complex customers.
• Experience owning adoption, value realization, retention, and renewal readiness.
• Strong enterprise fluency: executive engagement and multi-product adoption.

Responsabilités

• Own the Enterprise CS operating model across regions and tiers.
• Drive onboarding, adoption, health metrics, and renewal readiness.
• Lead executives and cross-functional teams to deliver customer value.
• Turn onboarding into long-term retention and growth with enterprise customers.
• Partner with Sales, Product, Solutions Engineering, Support, and RevOps.

Connaissances

Enterprise CS leadership

Executive engagement

Global / multi-region CS

Product depth & workflows

Commercial judgment

Operational discipline

Leadership of managers

Strategic thinking

Executive communication

Customer outcomes focus

Description du poste

Semrush Inc. is seeking a proven Enterprise Customer Success leader to run global CS for its largest and most strategic customers.

You will report to the CSO and collaborate with the VP of Enterprise Sales to drive time-to-value, adoption, value realization, retention, renewal readiness, and expansion partnerships across the Enterprise base. This is a product-deep, commercially accountable CS leadership role focused on turning Semrush capability into measurable business impact for multi-region,