Global Head of Customer Success

Semrush Inc.; United States; Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Semrush Inc. in the United States is seeking an experienced Enterprise Customer Success leader to own the global enterprise journey from closed-won to value realization and renewal readiness.

You will partner with Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement, and Adobe field teams to scale a world-class CS motion. You will build a globally consistent operating model, shorten time-to-value, deepen product adoption, and improve renewal

Descripción del empleo

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That's how Semrush gained the trust of over 28 million users-from scaling startups to Fortune 500 companies.

Some highlights of our success:

• $470M+ Annual Recurring Revenue with AI products surpassing $38M+
• Dollar-based net revenue retention of 104%, as of December 31, 2025
• Large deals growing 74% YoY
• Semrush named a Leader in The Forrester Wave™: Search Engine Optimization Solutions, Q3 2025
• Exceptional demand for the Enterprise platform, with deals with global giants like JP Morgan, LG, Samsung, TikTok, and others

Shared ambition makes a bigger impact. That's why at Semrush, progress is a partnership: You push us forward, we push you further-and we all move as one.

Are you ready to be part of this journey?

About the opportunity

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world‑class enablement programs , we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers.

Joining the Sales team also means:

• Fast forward and continuous career growth: the highest rate of promotions within the organization
• A team spread across 40+ locations around the globe
• Offline and online bootcamps as part of our onboarding process
• President's club-an opportunity to celebrate exceptional results and reward top performers in high‑class vacation destination
• Quota attainment has been recognized as higher than market average , according to RepVue

About your future tasks

We are hiring a proven enterprise post‑sales leader to run Customer Success globally for Semrush's largest and most strategic customers.

Reporting to the Semrush CSO and working hand in hand with the Vice President of Enterprise Sales , this leader will be accountable for time‑to‑value, adoption, value realization, retention, renewal readiness, and expansion partnership across the Enterprise customer base.

This is not a Support role. It is not Professional Services. It is a product‑deep, commercially accountable Customer Success leadership role focused on helping enterprise customers turn Semrush capability into measurable business impact.

Customers do not simply buy Semrush (Acquired by Adobe). They need to connect our platform, data, and insights to executive priorities, business outcomes, and measurable value. The right leader will build a world‑class Enterprise CS motion that turns onboarding into adoption, adoption into retention, and retention into long‑term customer growth.

The Mandate

• Shorten time‑to‑value.
• Deepen product adoption.
• Improve retention.
• Increase renewal predictability.
• Elevate executive engagement.
• Build one globally consistent Enterprise CS operating model.

The mission is simple: make sure our largest customers realize value faster, adopt more deeply, renew with confidence, and see Semrush as a strategic part of how they understand and grow their business.

This leader will own the Enterprise customer journey from closed‑won through value realization and renewal readiness, partnering closely with Enterprise Sales, Solutions Engineering, Product, Support, Professional Services, RevOps, Enablement, and Adobe field teams.

Key Priorities

1. Build one global Enterprise CS operating model

   • Define how Enterprise CS should operate globally across regions, account tiers, product lines, and customer complexity.
   • Install consistent operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management.
   • Create clarity on what good looks like: what CSMs own, what Sales owns, what Renewals owns, when SE or Professional Services gets involved, and how we engage executives at the right moments.

2. Shorten time‑to‑value

   • Own the customer journey from closed‑won through first measurable value.
   • Every enterprise customer should have a clear success plan tied to what they bought, why they bought it, who needs to adopt it, and what outcome they expect.
   • Build onboarding standards by product and customer complexity. Set expectations early, remove friction quickly, and ensure customers realize value with speed and confidence.

3. Drive deeper product adoption

   • Raise the bar for how Enterprise CSMs understand and drive adoption across the broader Semrush portfolio.
   • This team needs to be product‑deep enough to understand workflows, use cases, adoption blockers, stakeholder gaps, and where customers are not getting the value they should.
   • The goal is not activity. The goal is adoption connected to customer outcomes.

4. Improve retention and renewal readiness

   • Build a disciplined Enterprise renewal readiness motion in partnership with Sales and Renewals.
   • Improve visibility into cust