Enterprise Technical Account Manager

Scale Computing, Inc.; Austin (TX); Hybrid; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401(k), FSA, HSA

Casual dress code

Fully stocked kitchen

Vibrant and Inclusive Workplace Atmosh

Paid company holidays and time-off

Zusammenfassung

Scale Computing seeks a Technical Account Manager to lead high-touch engagements with its largest enterprise customers. You will translate business needs into technical strategies across edge computing and hyperconverged infrastructure, acting as a trusted advisor and coordinating cross-functionally to drive retention and growth.

You will maintain executive-level relationships, monitor account health, and guide customers through deployments, training, and renewal conversations.

Qualifikationen

• Experienced professional managing complex enterprise customer relationships.
• Trusted technical advisor to IT and infrastructure stakeholders.
• Proficiency with CRM/Salesforce and renewals strategy.

Aufgaben

• Lead high-touch Technical Account Management initiatives for enterprise customers.
• Drive adoption planning, lifecycle management, and proactive risk identification.
• Collaborate with Sales, Product, Engineering, Support and Services teams.
• Engage with customer architects and engineers to implement solutions and troubleshoot.

Kenntnisse

Enterprise account management

Technical advisory

Customer success

Renewals and expansions

Ausbildung

Bachelor's degree or equivalent experience

Tools

Salesforce

Jobbeschreibung

Scale Computing seeks a Technical Account Manager to lead high-touch engagements with its largest enterprise customers. You will translate business needs into technical strategies across edge computing and hyperconverged infrastructure, acting as a trusted advisor and coordinating cross-functionally to drive retention and growth.

You will maintain executive-level relationships, monitor account health, and guide customers through deployments, training, and renewal conversations.