Global Enterprise Accounts Leader

ScaleOps; United States; On-site; USD 150,000 - 270,000; Full time

Job summary

ScaleOps, a leader in autonomous cloud and AI infrastructure, seeks a senior leader for Enterprise SaaS Account Management in the United States. You will drive retention, expansion, and strategic partnerships with CIOs and DevOps teams.

You will build and mentor a global AM organization, align with Sales, Product, and Marketing, and influence the product roadmap to maximize customer value.

Qualifications

• 10+ years in enterprise SaaS account management or customer success with global teams.
• Proven revenue growth, retention, and expansion in large enterprise accounts.
• Strong executive presence and ability to influence C-suite stakeholders.

Responsibilities

• Develop and execute a strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish operational framework, methodologies, and metrics for a scalable AM organization.
• Identify expansion opportunities (upsell, cross-sell) aligned with revenue goals.
• Ensure high retention rates and predictable renewals through proactive engagement.
• Sponsor strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
• Recruit, mentor, and lead a global Account Management team as ScaleOps expands to new regions.
• Create a culture of excellence, accountability, and customer advocacy.
• Partner with Sales, TAMs, Product, Marketing, and Operations for a unified customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy.

Skills

Enterprise SaaS

Account Management

Customer Success

Leadership

Renewals

Pricing strategy

Job description

ScaleOps, a leader in autonomous cloud and AI infrastructure, seeks a senior leader for Enterprise SaaS Account Management in the United States. You will drive retention, expansion, and strategic partnerships with CIOs and DevOps teams.

You will build and mentor a global AM organization, align with Sales, Product, and Marketing, and influence the product roadmap to maximize customer value.