Head of Global Account Management

ScaleOps; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

ScaleOps seeks an experienced Enterprise SaaS Account Management leader to drive retention, expansion, and strategic value for multinational customers. You will establish scalable AM processes, lead a global team, and serve as executive sponsor to DevOps, CTOs, and FinOps.

You will collaborate with Sales, Product, Marketing and Operations to align customer outcomes with ScaleOps goals, identify upsell opportunities, influence product roadmap, and ensure renewals.

Qualifications

• 10+ years of experience in enterprise SaaS Account Management or Customer Success.
• Experience leading global account teams and driving revenue growth.
• Proven track record in renewals, expansions, and complex contract negotiations.

Responsibilities

• Develop and execute a strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework and metrics for a scalable Account Management organization.
• Identify, prioritize, and close expansion opportunities in line with revenue goals.

Skills

Enterprise SaaS AM

Global leadership

Revenue growth

Executive presence

Tools

Kubernetes

AWS

Azure

GCP

Job description

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free DevOps and platform engineers from manual resource management so they can focus on innovation, not tuning resources. The results: maximized performance and a reduction of cloud costs by up to 80%.

As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by leading enterprises including Adobe, Wiz, Epic Games, Northwestern Mutual, Coinbase, DocuSign, and Fortune 100 companies to autonomously manage their most critical production environments.

Backed by Insight Partners, Lightspeed Venture Partners, and other leading VCs with over $210M in funding, ScaleOps is the leading player in a massive and growing market. We are building the autonomous infrastructure management platform that will power the next decade of enterprise compute.

What You’ll Do

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework, methodologies, and metrics for a scalable AM organization.
• Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals.
• Ensure high retention rates and predictable renewals through proactive engagement.
• Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders.
• Position ScaleOps as a long-term strategic partner driving measurable business outcomes.
• Recruit, mentor, and lead a global Account Management team as we expand into new regions.
• Create a culture of excellence, accountability, and customer advocacy.
• Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience.
• Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback.

What You’ll Bring

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
• A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts.
• Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations.
• Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies.
• Experience with technical personas (i.e DevOps, Engineering Teams).
• Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor.
• Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments.
• Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals.