Global Enterprise Account Director - Remote

Talon.One; United States; On-site; USD 220,000 - 260,000; Full time

Benefits offered by this job

Annual learning budget $1,200

Home office setup budget $350

$50 monthly home office allowance

Work from abroad up to 90 days

WeWork On-Demand access

Mental health support nilo.health

401(k) with 100% company match up to 4

Company-paid Life, Short-Term and Long

Job summary

Talon.One is seeking a Strategic Account Manager to join the Global Account Management team for the AMER region. You will nurture and expand relationships with our most valuable enterprise clients, including global brands, acting as a trusted advisor to drive growth, retention, and satisfaction.

This remote role requires proximity to US hubs and up to 25-40% travel. You will lead cross-functional teams and coordinate with Success, Sales, Product, and Engineering to maximize value for clients.

Qualifications

• 8+ years of experience in enterprise account management or strategic sales in B2B SaaS.
• Experience managing large, matrixed client organizations with multiple stakeholders and geographies.
• Experience developing and executing strategic account plans and owning growth targets (upsell, cross-sell, renewal).
• Strong business acumen with ability to navigate organizations and build executive-level relationships.
• Proven ability to lead cross-functional account teams (e.g. Customer Success, Solution Engineering).
• Background in e-commerce or marketing tech is a plus.
• Bachelor’s degree preferred or equivalent experience.

Responsibilities

• Own a portfolio of select high-value strategic accounts, developing long‑term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units).
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C‑level stakeholders.
• Lead cross‑functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution.
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value.
• Maintain a deep understanding of Talon.One’s capabilities and, together with the post‑sales account team, align them to customer goals, KPIs, and technical architecture.
• Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets.
• Represent Talon.One in strategic account touchpoints, product demos, and client‑specific events and workshops.

Skills

Enterprise account management

Strategic sales

Executive relationships

Cross-functional collaboration

Communication skills

Education

Bachelor's degree preferred or equivalent experience

Job description

Talon.One is seeking a Strategic Account Manager to join the Global Account Management team for the AMER region. You will nurture and expand relationships with our most valuable enterprise clients, including global brands, acting as a trusted advisor to drive growth, retention, and satisfaction.

This remote role requires proximity to US hubs and up to 25-40% travel. You will lead cross-functional teams and coordinate with Success, Sales, Product, and Engineering to maximize value for clients.