Global Energy Customer Experience Leader

DTN (Data Transmission Network); Dallas (TX); On-site; USD 118,000 - 130,000; Full time

Job summary

DTN seeks a Global Customer Services Manager – Energy to lead a customer-facing support organization, advocate for customers and frontline staff, and drive cross-functional collaboration. This role focuses on improving the customer experience, improving support operations, developing teams, and standardizing processes to deliver consistent, high-quality service.

You will bridge Customers, Support, Product, Engineering, and Sales, aligning initiatives with business objectives and delivering

Qualifications

• Experience leading customer service and support operations for a large organization.
• Proven ability to advocate for customers and frontline employees.
• Ability to drive process standardization and cross-functional alignment.

Responsibilities

• Lead and develop a customer-facing support organization for Energy customers.
• Act as escalation point for high-impact customer concerns and service issues.
• Build trusted relationships with customers and internal teams across the org.
• Develop and enforce SOPs, service standards, and escalation workflows.

Skills

Leadership

Customer advocacy

Cross-functional collaboration

Operations management

Process improvement

Job description

DTN seeks a Global Customer Services Manager – Energy to lead a customer-facing support organization, advocate for customers and frontline staff, and drive cross-functional collaboration. This role focuses on improving the customer experience, improving support operations, developing teams, and standardizing processes to deliver consistent, high-quality service.

You will bridge Customers, Support, Product, Engineering, and Sales, aligning initiatives with business objectives and delivering