Energy CX Strategy Director

S&P Global, Inc.; Houston (TX); On-site; USD 127,000 - 253,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer-centric CX agenda across the division. You will shape priorities, influence senior stakeholders, and translate insights into actionable plans that drive growth and client value.

In this senior role, you will partner with Strategy Leaders, ensure CX priorities are reflected in enterprise initiatives, and lead governance for CX outcomes.

Qualifications

• Senior experience in strategy, transformation, CX, or operating-model leadership within complex, matrixed organisations.
• Proven ability to influence senior stakeholders without direct authority.
• Customer facing experience.
• Strong commercial acumen and experience linking customer outcomes to business performance.
• Deep curiosity about innovation, AI, and the future of customer engagement.
• Exceptional communication and storytelling skills.

Responsibilities

• Define and lead multi-year CX strategy for S&P Global Energy.
• Translate insights into strategic CX plans and priorities.
• Ensure CX strategy drives growth, retention, adoption, and client lifetime value.
• Embed CX thinking into strategic planning, QBRs, and investment cases.
• Partner with Energy Strategy Leaders to align CX priorities across business lines.
• Collaborate with the CX Leadership Team to set direction and governance.

Skills

Strategy leadership

Influence stakeholders

Customer-centric mindset

Commercial acumen

Communication & storytelling

Innovation curiosity

CX strategy

Cross-functional collaboration

Job description

S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer-centric CX agenda across the division. You will shape priorities, influence senior stakeholders, and translate insights into actionable plans that drive growth and client value.

In this senior role, you will partner with Strategy Leaders, ensure CX priorities are reflected in enterprise initiatives, and lead governance for CX outcomes.