CX Strategy Director: Growth & Innovation

S&P Global; Houston (TX); On-site; USD 127,000 - 253,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Student Loan Match

Family Perks

Retail Discounts

Job summary

S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer-centric CX program that shapes how the Energy division sets priorities, decisions, and drives growth. This is a senior strategic leadership role focused on influence, alignment, and direction.

Working with Energy Strategy and the CX Leadership Team, you will ensure CX is a strategic advantage, catalyzing innovation, differentiation, and long‑term value creation across the business.

Qualifications

• Senior experience in strategy, transformation, CX, or operating‑model leadership within complex, matrixed organisations.
• Proven ability to influence senior stakeholders without direct authority.
• Customer facing experience.
• Strong commercial acumen and experience linking customer outcomes to business performance.
• Deep curiosity about innovation, AI, and the future of customer engagement.
• Exceptional communication and storytelling skills.

Responsibilities

• Define and Lead CX Strategy
• Drive Customer‑Centric Behaviour Across the Division
• Partner with Business Line Strategy Leaders
• Partner with the Energy Strategy Team
• Connect and Enable the CX Leadership Team
• Innovation & Future‑Ready CX
• Governance, Measurement & Executive Storytelling

Skills

CX strategy

Stakeholder influence

Customer experience

Strategic leadership

Communication

Job description

S&P Global Energy is seeking a Director, Customer Experience Strategy to embed a customer-centric CX program that shapes how the Energy division sets priorities, decisions, and drives growth. This is a senior strategic leadership role focused on influence, alignment, and direction.

Working with Energy Strategy and the CX Leadership Team, you will ensure CX is a strategic advantage, catalyzing innovation, differentiation, and long‑term value creation across the business.