Global DSP Payments Process Optimization Lead

Socket.dev; Nashville (TN); On-site; USD 23,000 - 39,000; Full time

Job summary

Amazon in Nashville, TN is seeking a Payments Operations Associate to execute routine payments tasks, follow SOPs, and drive process improvements. You will collaborate across Global DSP Payments Teams, maintain dispute records, and support reporting initiatives to resolve payment issues efficiently.

The role emphasizes data-driven problem solving, SOP compliance, and the ability to handle multiple tasks across shifts with potential overtime. A Bachelor's degree and SQL knowledge are preferred.

Qualifications

• Experience using data to drive root cause elimination and process improvement.
• Experience with Microsoft Office products and applications.

Responsibilities

• Execute daily / weekly / monthly Payments tasks by following SOPs.
• Optimize and Automate Process/Tasks.
• Resolve payments disputes from internal teams based on SOP.
• Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.
• Daily metrics, Wiki updates, and DSP support updates.
• Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.
• Communicates with Delivery Service Providers and acting based on SOP.
• Resolve payments disputes from internal teams based on SOP.
• Maintain dispute records and document
• Review and update SOPs as required
• Prioritize while balancing multiple tasks
• This role involves working different shifts with the potential of overtime.
• Assist with other DSP program activities as needed.

Skills

Data analytics

SQL

Project management

MS Office

Education

Bachelor's degree

Job description

Amazon in Nashville, TN is seeking a Payments Operations Associate to execute routine payments tasks, follow SOPs, and drive process improvements. You will collaborate across Global DSP Payments Teams, maintain dispute records, and support reporting initiatives to resolve payment issues efficiently.

The role emphasizes data-driven problem solving, SOP compliance, and the ability to handle multiple tasks across shifts with potential overtime. A Bachelor's degree and SQL knowledge are preferred.