Payments Operations Lead

Scorpion Therapeutics; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits (health/dental/

Vacation and leave benefits

Job summary

LillyDirect Payments is seeking a Payment Analyst to manage daily casework for payment operations, including disputes, fraud arbitration, authorization timing, and refunds. You will coordinate with PSPs and internal teams to ensure accurate reconciliation and reporting.

Strong Excel skills, PSP familiarity (Adyen/Stripe), and SAP/ERP experience are preferred. 2–4 years in payments and a degree are expected for this role in the U.S.

Qualifications

• Bachelor’s degree required.
• Authorized to work full-time in the U.S. (no visa sponsorship).
• 2–4 years in payment operations/disputes/chargebacks (or equivalent).
• Chargeback/dispute knowledge for Visa/Mastercard.
• Familiar with PSPs (Adyen/Stripe) and reconciliation workflows.
• Strong Excel skills and use of dashboards; SAP/ERP experience.

Responsibilities

• Own dispute/chargeback casework from intake to resolution.
• Submit representment/evidence by network deadlines and handle fraud arbitration.
• Monitor authorization-to-capture timing and resolve issues with PSP and internal teams.
• Support daily reconciliation of orders to payments; track PSP fees and accruals.
• Review/approve refunds and produce performance reporting; analyze trends.

Skills

Payment operations

Disputes/chargebacks

Fraud/risk tooling

Excel

SAP ERP

Analytical detail

Effective communicator

Education

Bachelor's degree

Tools

Adyen

Stripe

Dashboards

SAP ERP

Job description

LillyDirect Payments is seeking a Payment Analyst to manage daily casework for payment operations, including disputes, fraud arbitration, authorization timing, and refunds. You will coordinate with PSPs and internal teams to ensure accurate reconciliation and reporting.

Strong Excel skills, PSP familiarity (Adyen/Stripe), and SAP/ERP experience are preferred. 2–4 years in payments and a degree are expected for this role in the U.S.