Global Director, Professional Services (Remote)

Keyfactor, Inc.; United States; Remote; USD 241,000 - 335,000; Full time

Benefits offered by this job

Second Fridays

Comprehensive benefit coverage

Paid Parental Leave

Wellbeing resources

Volunteer days

Job summary

Keyfactor, Inc. is seeking a Senior Director of Global Professional Services to provide visionary leadership for a worldwide organization, driving strategic initiatives and setting standards for delivery and performance.

You will build executive relationships, oversee financial health, and champion innovation while ensuring regulatory compliance and high-value client outcomes across geographies. This role is remote with international scope and requires 25% travel.

Qualifications

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
• Deep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience.
• Capability to lead organizational change, influence company-wide strategy, and drive business growth.
• Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
• Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
• Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
• Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
• Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
• Demonstrates advanced interpersonal communication and writing abilities with autonomy.

Responsibilities

• Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
• Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
• Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
• Drive large-scale transformation initiatives to improve operational efficiency and service quality.
• Build and maintain relationships with key executive stakeholders, both internal and external.
• Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
• Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
• Establish and enforce global standards, processes, and best practices for project delivery.
• Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
• Champion a culture of high performance, accountability, and continuous improvement across the entire organization.

Skills

Strategic leadership

Global program management

Stakeholder engagement

Financial acumen

Excel / BI

Education

Bachelor's degree in a relevant field

Tools

Excel

BI software

Job description

Keyfactor, Inc. is seeking a Senior Director of Global Professional Services to provide visionary leadership for a worldwide organization, driving strategic initiatives and setting standards for delivery and performance.

You will build executive relationships, oversee financial health, and champion innovation while ensuring regulatory compliance and high-value client outcomes across geographies. This role is remote with international scope and requires 25% travel.