Global Professional Services Manager — Remote Leadership

Keyfactor; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Second Fridays (global)

Comprehensive benefit coverage

Paid Parental Leave

Competitive time off

Dedicated ambassadors

DEIB initiatives

Volunteer days

Talent development meetings

All Hands meetings

Job summary

Keyfactor is seeking a Manager, Global Professional Services to lead a team of consultants, drive performance, and ensure successful delivery across engagements. You will collaborate with Sales, Support, Product, and Engineering to achieve business goals and maintain high client satisfaction.

The role emphasizes people leadership, strategic planning, and cross-functional coordination. A strong background in professional services, security software, and distributed teams across time zones is

Qualifications

• Bachelor's degree in a relevant field such as Computer Science, IT, Business Administration, or equivalent experience.
• 5-8+ years of experience in technical consulting, professional services, or MSP environments, including 3+ years of direct people management.
• Demonstrated success managing a team of 8+ individual contributors, including hiring, performance management, and career development.
• Demonstrated ability to drive performance in alignment with company goals.
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
• Strong communication skills in a consultative manner with customers and internal/external stakeholders.

Responsibilities

• Lead a team of 8-10 Professional Services consultants, providing mentorship and driving accountability.
• Oversee team growth: hiring, onboarding, and performance feedback.
• Coach and develop team members, creating clear career paths at each level.
• Own team training and enablement in collaboration with the technical team.
• Own team utilization, capacity planning, and resource allocation across engagements.
• Drive delivery metrics (utilization, CSAT, on-time delivery) and project margins.
• Collaborate with Finance on tracking, forecasting, and reporting of project metrics.
• Provide project portfolio oversight, remove blockers, and escalate issues as needed.
• Conduct regular project reviews and retrospectives to drive improvement.
• Support scoping and change orders with Sales and PS leadership.
• Partner with Customer Success and Support to ensure lifecycle coverage.

Skills

Team leadership

People management

Client engagement

Project governance

Forecasting

Education

Bachelor's degree

Tools

PSA software

Excel/BI tools

Job description

Keyfactor is seeking a Manager, Global Professional Services to lead a team of consultants, drive performance, and ensure successful delivery across engagements. You will collaborate with Sales, Support, Product, and Engineering to achieve business goals and maintain high client satisfaction.

The role emphasizes people leadership, strategic planning, and cross-functional coordination. A strong background in professional services, security software, and distributed teams across time zones is