Global Director, Customer Success Operations

Servicenow; United States; On-site; USD 184,000 - 322,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a senior operations leader for its global Sales function in the United States. You will organize and drive business operations, manage budgets, and develop operational dashboards to monitor activities.

You will work with sales leadership on strategic projects, KPIs, and cross- functional initiatives, ensuring alignment with corporate objectives and reporting requirements. This role emphasizes leadership, effective communication, and the ability to thrive in a dynamic, matrixed

Qualifications

• 10+ years of relevant work experience in operations, including project and budget management.
• Proven leadership and influencing skills with cross-functional collaboration.
• Ability to integrate AI into work processes and decision-making.
• Strong people management with a track record of building high-performing teams.
• Excellent verbal and written communication, executive presence.
• Able to drive change, manage ambiguity, and deliver results in a dynamic environment.

Responsibilities

• Lead, organize, and manage business operations for the global Sales function, including executive-level projects.
• Drive global budget management, dashboards, and KPIs; monitor communications activities.
• Collaborate with global sales leadership to plan, execute, and report on strategic initiatives.
• Align sales priorities with company objectives and coordinate cross-functional programs.
• Promote best-practice governance and operational excellence across the function.
• Oversee communications of priorities and results to stakeholders; support reporting needs.
• Contribute to annual objectives and organization-wide goal setting; report quarterly outcomes.
• Support and lead the team culture and company values.

Job description

ServiceNow seeks a senior operations leader for its global Sales function in the United States. You will organize and drive business operations, manage budgets, and develop operational dashboards to monitor activities.

You will work with sales leadership on strategic projects, KPIs, and cross- functional initiatives, ensuring alignment with corporate objectives and reporting requirements. This role emphasizes leadership, effective communication, and the ability to thrive in a dynamic, matrixed