ServiceNow Customer Success Lead

Siri InfoSolutions Inc; Milford (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Siri InfoSolutions Inc in the United States seeks a Supervisor Customer Success Guides to lead a team of Customer Success Guides, oversee onboarding, adoption, risk mitigation and revenue growth across a portfolio of ServiceNow customers.

You will collaborate with support teams, drive governance, coach staff, manage performance and ensure exceptional customer experience through proactive engagement and cross-functional partnership.

Qualifications

• Leadership and people-management capabilities.
• Strong business insight and customer-orientation.
• Analytical thinking for operations and governance.

Responsibilities

• Lead a team of Customer Success Guides for onboarding, adoption, risk mitigation, and revenue growth.
• Governance, coaching, and performance management for the portfolio.
• Collaborate with Support teams (Training/Quality/WFM) to ensure excellent customer experiences.

Skills

Leadership

Customer & Business Acumen

Analytical & Operational

Communication & Stakeholder Mgmt

Adaptability

Process Improvement

Domain Knowledge

ServiceNow / SaaS

ITIL / CSA Certification

Job description

Siri InfoSolutions Inc in the United States seeks a Supervisor Customer Success Guides to lead a team of Customer Success Guides, oversee onboarding, adoption, risk mitigation and revenue growth across a portfolio of ServiceNow customers.

You will collaborate with support teams, drive governance, coach staff, manage performance and ensure exceptional customer experience through proactive engagement and cross-functional partnership.