Global CS Ops Director: AI-Driven Strategy & Execution

Servicenow; New York (NY); On-site; USD 184,000 - 322,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Job summary

ServiceNow is seeking an experienced leader to run global Sales operations, driving budget management, dashboards, and KPI tracking in a highly matrixed global environment. You will partner with sales leadership to push strategic initiatives, manage key projects, and align cross-functional activities while upholding best practices and executive communication.

You will work with leadership to set annual objectives, report quarterly results, and foster a culture of performance and purpose across

Qualifications

• Experience in leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years of relevant work experience including project and budget management; track record delivering business outcomes.
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally.
• Excellent people management skills; ability to build strong, diverse, high performing teams.
• Ability to motivate, drive collaboration, resolve conflicts among stakeholders.
• Customer-focused with entrepreneurial mindset; strong business judgment and prioritization.
• Executive presence with strong verbal and written communication.
• Ability to manage change and ambiguity in a dynamic global environment.
• High energy and disciplined execution; willingness to do what it takes to deliver results.

Responsibilities

• Lead and drive operational aspects of the global Sales function, including budget management, dashboards, and KPI tracking.
• Collaborate with global sales leadership to drive special projects, organizational development, and strategy.
• Coordinate with broader sales leadership and executives to align objectives and activities; manage events as needed.
• Ensure best practice implementation and operational excellence across the function.
• Communicate priorities and results to teams and stakeholders; support reporting needs.
• Help develop annual objectives and coordinate organization-wide goals; report quarterly accomplishments.
• Support and promote team purpose and company culture.

Skills

AI in workplace

Leadership

Cross-functional collaboration

Budget management

Executive communication

Job description

ServiceNow is seeking an experienced leader to run global Sales operations, driving budget management, dashboards, and KPI tracking in a highly matrixed global environment. You will partner with sales leadership to push strategic initiatives, manage key projects, and align cross-functional activities while upholding best practices and executive communication.

You will work with leadership to set annual objectives, report quarterly results, and foster a culture of performance and purpose across