Global Director, Cloud Security Customer Success

CrowdStrike; United States; Remote; USD 155,000 - 240,000; Full time

Benefits offered by this job

Market leading compensation

Comprehensive wellness programs

Parental & adoption leaves

Professional development opportunities

Job summary

CrowdStrike is seeking a senior leader to build and scale a global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, engagement models, and executive sponsorship for strategic accounts, aligning with Sales, Product, and Engineering to drive retention and growth.

You will mentor leaders, shape career paths, and foster a high-performance remote team traveling up to 25%. This role demands strong executive presence and deep cloud security domain knowledge.

Qualifications

• Significant people leadership experience in Customer Success, Technical Account Management, or Support.
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale.
• Bachelor's Degree in Computer Science or related field, or equivalent work experience.
• Demonstrated ability to build organizations and operating models from the ground up in a high-growth environment.
• Strong business acumen with ability to forecast, plan, and budget.
• Executive presence with strong written and verbal communication skills.
• Deep understanding of technology products and complex architectures.
• Experience partnering with Sales, Product, and Engineering.
• Ability to foster a positive, high-performance work environment.
• Willingness to travel up to 25% and work remotely.
• Experience applying AI to improve decision-making and efficiency.

Responsibilities

• Build and scale a global (or regional) Customer Success organization for Falcon Cloud Security.
• Own the CS strategy, operating model, and engagement motions that scale with the business.
• Drive retention, adoption, and expansion metrics and improve time-to-value.
• Mentor managers and individual contributors; create career paths and enablement plans.
• Engage executive stakeholders on security outcomes and cloud transformation initiatives.
• Lead cross-functional escalation management up to executive level and ensure root-cause remediation.
• Develop and manage a portfolio-wide risk management practice and renewals.
• Collaborate with Sales on territory planning, forecasting, and joint growth initiatives.
• Partner with Product and Engineering as the voice of the customer to influence roadmap priorities.
• Forecast headcount, budget, tooling, and resources for the CS strategy.

Skills

People leadership

Retention & expansion

SaaS/security portfolio

Executive communication

Strategic planning

Remote work & travel

Education

Bachelor's degree in Computer Science or related field

Job description

CrowdStrike is seeking a senior leader to build and scale a global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, engagement models, and executive sponsorship for strategic accounts, aligning with Sales, Product, and Engineering to drive retention and growth.

You will mentor leaders, shape career paths, and foster a high-performance remote team traveling up to 25%. This role demands strong executive presence and deep cloud security domain knowledge.