Director, Customer Success - Falcon Cloud Security (Remote)

CrowdStrike Inc.; United States; Remote; USD 155,000 - 240,000; Full time

Benefits offered by this job

Market leading compensation

Comprehensive wellness programs

Parental & adoption leaves

Professional development opportunities

Job summary

CrowdStrike is seeking a senior leader to build and scale a global Customer Success organization for Falcon Cloud Security. You will own the CS strategy, engagement models, and executive sponsorship for strategic accounts, aligning with Sales, Product, and Engineering to drive retention and growth.

You will mentor leaders, shape career paths, and foster a high-performance remote team traveling up to 25%. This role demands strong executive presence and deep cloud security domain knowledge.

Qualifications

• Significant people leadership experience in Customer Success, Technical Account Management, or Support.
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale.
• Bachelor's Degree in Computer Science or related field, or equivalent work experience.
• Demonstrated ability to build organizations and operating models from the ground up in a high-growth environment.
• Strong business acumen with ability to forecast, plan, and budget.
• Executive presence with strong written and verbal communication skills.
• Deep understanding of technology products and complex architectures.
• Experience partnering with Sales, Product, and Engineering.
• Ability to foster a positive, high-performance work environment.
• Willingness to travel up to 25% and work remotely.
• Experience applying AI to improve decision-making and efficiency.

Responsibilities

• Build and scale a global (or regional) Customer Success organization for Falcon Cloud Security.
• Own the CS strategy, operating model, and engagement motions that scale with the business.
• Drive retention, adoption, and expansion metrics and improve time-to-value.
• Mentor managers and individual contributors; create career paths and enablement plans.
• Engage executive stakeholders on security outcomes and cloud transformation initiatives.
• Lead cross-functional escalation management up to executive level and ensure root-cause remediation.
• Develop and manage a portfolio-wide risk management practice and renewals.
• Collaborate with Sales on territory planning, forecasting, and joint growth initiatives.
• Partner with Product and Engineering as the voice of the customer to influence roadmap priorities.
• Forecast headcount, budget, tooling, and resources for the CS strategy.

Skills

People leadership

Retention & expansion

SaaS/security portfolio

Executive communication

Strategic planning

Remote work & travel

Education

Bachelor's degree in Computer Science or related field

Job description

About the Role:

CrowdStrike Falcon Cloud Security delivers the industry's most complete cloud-native application protection platform (CNAPP), unifying agent-based and agentless protection across CSPM, CIEM, CWPP, ASPM, DSPM, and container/Kubernetes security. We're securing the world's most demanding multi-cloud environments — and we've built a curious, driven, passionate team that together defines how we'll achieve our vision.

What You'll Do:

• Build, scale, and lead a global (or regional) Customer Success organization for Falcon Cloud Security, including hiring, developing, and retaining front-line managers and senior individual contributors
• Own the Cloud Security customer success strategy, operating model, and coverage model; define the segmentation, engagement motions, and playbooks that scale with the business
• Own and drive key business outcomes including gross/net retention, product adoption and consumption, time-to-value, CSAT/NPS, and expansion pipeline contributed
• Develop and grow leaders — act as a coach and mentor to managers, and build career paths, enablement, and succession plans across the organization
• Serve as a senior executive sponsor for strategic accounts, engaging CISOs, cloud platform owners, and other executive stakeholders on security outcomes and cloud transformation initiatives
• Own executive-level escalation management, ensuring cross-functional mobilization across Support, Engineering, Product, and Services through to resolution and root-cause remediation
• Establish and manage a portfolio-wide risk management practice: identify at‑risk customers early, direct the development of success and remediation plans, and ensure successful renewals
• Partner with Sales leadership on territory and account planning, forecasting, QBRs, and joint execution against a shared vision for growth
• Partner with Product Management and Engineering leadership as the voice of the customer, influencing roadmap priorities based on aggregated field insight and adoption data
• Forecast and secure headcount, budget, tooling, and resources required to support the Cloud Security customer success strategy
• Define and report on operational metrics and business reviews to senior and executive leadership
• Champion continuous improvement and automation — reduce manual effort, scale coverage, and improve customer experience through data, tooling, and digital motions
• Ensure the team can act as a technical bridge between CrowdStrike and customers, helping customers understand and operationalize Falcon Cloud Security capabilities across complex, multi‑cloud architectures

What You'll Need:

• Significant people leadership experience in Customer Success, Technical Account Management, or Support, including experience managing managers and leading distributed teams
• Proven track record owning retention, adoption, and expansion outcomes for a SaaS or security portfolio at scale
• Bachelor's Degree in Computer Science or a related field, or equivalent work experience
• Demonstrated ability to build organizations and operating models from the ground up in a high-growth, fast-changing environment
• Strong business acumen with the ability to build and manage a plan, forecast, and budget
• Executive presence — an excellent written and verbal communicator able to engage credibly from practitioner to C‑suite
• Strong problem‑solving skills with the ability to implement systematic, scalable approaches
• Deep understanding of how technology products and solutions solve business problems, and an aptitude for complex technical architectures
• Demonstrated experience partnering effectively with Sales, Product, and Engineering organizations
• Ability to foster a positive, high‑performance work environment
• Ability to work remotely and willingness to travel, up to 25% of the time
• Proven experience utilizing AI technologies to enhance decision‑making, streamline workflows and processes, improve efficiency and drive business outcomes

Bonus Points:

• Hands‑on familiarity with public cloud platforms (AWS, Azure, GCP) and cloud‑native architectures, including Kubernetes and containers
• Experience with CNAPP, CSPM, CWPP, CIEM, DSPM, or DevSecOps tooling and workflows
• Experience supporting customers through cloud migration or cloud security program maturity initiatives
• Relevant cloud or security certifications (e.g., AWS/Azure/GCP, CCSP, CKA)

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

#LI-Remote #LI-RL1

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions---including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs--on valid job requirements.

Notice of E‑Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices.

Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

The base salary range for this position for all U.S. candidates is $155,000 - $240,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

Expected Close Date of Job Posting is:10-21-2026

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware‑based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.