Director, Cloud Security Success — Global, Remote

CrowdStrike, Inc.; Sunnyvale (CA); Remote; USD 155,000 - 240,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development opportunities

Employee Networks and volunteering

Vibrant office culture and amenities

Great Place to Work Certified

Job summary

CrowdStrike, Inc. is seeking a Director of Customer Success for Falcon Cloud Security. You will lead a multi-layered CS team, driving adoption, retention, and expansion while partnering with Sales, Product, and Engineering to shape roadmaps.

This role requires executive presence, strong leadership, and the ability to manage across remote teams and up to 25% travel. You will own the CS strategy, operating model, and customer outcomes at scale, building leaders, enabling teams, and ensuring

Qualifications

• Demonstrated people leadership experience in CS/Support/TA management.
• Proven track record owning retention, adoption and expansion outcomes for a SaaS or security portfolio at scale.
• Bachelor’s degree in CS or related field or equivalent experience.
• Experience building organizations and operating models in high-growth environments.
• Strong business acumen with forecasting and budgeting skills.
• Executive presence and superb written/verbal communication.
• Strong problem-solving and scalability mindset.
• Deep understanding of technology products and security architectures.
• Experience partnering with Sales, Product and Engineering teams.
• Ability to foster high-performance, remote-friendly teams.

Responsibilities

• Build and lead a global Customer Success organization for Falcon Cloud Security.
• Own the customer success strategy, operating model, and scalable engagement motions.
• Drive retention, product adoption, time-to-value, CSAT/NPS, and expansion targets.
• Develop leaders, coaching, career paths, enablement, and succession plans.
• Engage senior customers and CISOs as executive sponsor for strategic accounts.
• Own executive escalation management and cross-functional remediation.
• Establish portfolio-wide risk management and renewals.
• Collaborate with Sales on territory planning and forecasting.
• Partner with Product/Engineering to reflect customer needs in roadmaps.
• Forecast headcount, budget, tooling, and resources for CS strategy.
• Define and report operational metrics to senior leadership.
• Champion automation to scale coverage and improve CX.
• Bridge CrowdStrike and customers on Falcon Cloud Security in multi-clouds.

Skills

People leadership

Retention & expansion

Bachelor's degree

Org design & leadership

Business acumen

Executive presence

Problem solving

Tech product understanding

Cross-functional partnering

Remote work adaptability

AI technologies

Education

Bachelor’s Degree in Computer Science or related field

Job description

CrowdStrike, Inc. is seeking a Director of Customer Success for Falcon Cloud Security. You will lead a multi-layered CS team, driving adoption, retention, and expansion while partnering with Sales, Product, and Engineering to shape roadmaps.

This role requires executive presence, strong leadership, and the ability to manage across remote teams and up to 25% travel. You will own the CS strategy, operating model, and customer outcomes at scale, building leaders, enabling teams, and ensuring