Global Delivery Lead - Communications & Tech

Accenture; Mountain View (CA); On-site; USD 133,000 - 302,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture, a global professional services company, is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to drive delivery of large, complex programs across multi-geography accounts. Role location in California and a wide salary range reflect market practice.

You will lead a team of product experts, manage customer relationships for technical support, ensure readiness, and push product and process improvements while partnering with engineering and product teams to deliver an

Qualifications

• A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• A minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Responsibilities

• Lead a team of product experts solving complex customer technical issues.
• Manage the customer relationship for technical support and prioritization.
• Ensure readiness with required technical skills and collaborate with engineering/product teams.
• Drive product and process improvements through customer feedback.
• Identify opportunities for cross-team collaboration to enhance customer experience.

Skills

People Management

Customer Relationship

Technical Leadership

Process Improvement

Cross-functional Collaboration

Education

Bachelor's degree or equivalent

Job description

Accenture, a global professional services company, is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to drive delivery of large, complex programs across multi-geography accounts. Role location in California and a wide salary range reflect market practice.

You will lead a team of product experts, manage customer relationships for technical support, ensure readiness, and push product and process improvements while partnering with engineering and product teams to deliver an