Delivery Lead - Communications & High-Tech

Accenture; San Francisco (CA); On-site; USD 133,000 - 302,000; Full time

Job summary

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to guide delivery on large, multi-geography accounts. You will lead product experts, manage the customer relationship for technical support, and remove roadblocks at a global level.

The role emphasizes team readiness, collaboration with engineering and product teams, and driving improvements across product and process areas. Travel may be required depending on client needs.

Qualifications

• Minimum of 8 years in operational excellence, delivery management, account management, sales, or vendor management.
• Minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• Lead a team of product experts to solve complex customer technical issues by applying leadership principles, driving accountability and attracting/retaining great people.
• Manage the customer relationship regarding Technical Support and act as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues globally.
• Ensure your team has the technical skills required to provide a great customer experience; collaborate with engineering/product teams to fill gaps regarding new and existing technology.
• Communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
• Identify opportunities to collaborate across other teams and organizations to enable a great customer experience.

Skills

People Management

Response and Resolution

Readiness

Product/Process Improvement

Business Integration

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to guide delivery on large, multi-geography accounts. You will lead product experts, manage the customer relationship for technical support, and remove roadblocks at a global level.

The role emphasizes team readiness, collaboration with engineering and product teams, and driving improvements across product and process areas. Travel may be required depending on client needs.