Global Service Delivery Lead, CMT

Accenture; Philadelphia (Philadelphia County); On-site; USD 123,000 - 302,000; Full time

Job summary

Accenture is a global professional services company delivering technology-enabled services to clients across more than 120 countries. The Delivery Lead – Communications, Media and High-Tech (CMT) role focuses on leading large, multi-geography programs and driving delivery excellence for complex accounts.

The position requires strong people leadership, customer relationship management, and alignment with engineering/product teams to ensure successful outcomes and continuous improvement.

Qualifications

• A minimum of 8 years in operational excellence, delivery management, account management, sales, or vendor management.
• A minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• People Management: you lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/retaining great people.
• Response and Resolution: you manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
• Readiness: you ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering/product teams to fill document gaps regarding new and existing technology.
• Product/Process Improvement: you communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
• Business Integration: you identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Skills

Operational excellence

Delivery management

Account management

Sales

Vendor management

CMT Industry experience

Education

Bachelor’s degree or equivalent

Job description

Accenture is a global professional services company delivering technology-enabled services to clients across more than 120 countries. The Delivery Lead – Communications, Media and High-Tech (CMT) role focuses on leading large, multi-geography programs and driving delivery excellence for complex accounts.

The position requires strong people leadership, customer relationship management, and alignment with engineering/product teams to ensure successful outcomes and continuous improvement.