Global Delivery Lead, Communications, Media & High-Tech

Accenture; Oklahoma City (OK); Remote; USD 120,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Job summary

Accenture, a global professional services company, seeks a Delivery Lead for Communications, Media and High-Tech (CMT) to drive complex programs across multiple geographies. You will lead product experts, ensure readiness, and improve product and process efficiency while maintaining excellent client relationships.

The role requires 8+ years in delivery leadership, a strong CMT background, and a Bachelor's degree or equivalent.

Qualifications

• A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• A minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• People Management: lead a team of product experts to solve complex customer technical issues.
• Response and Resolution: manage the customer relationship for Technical Support and escalations.
• Readiness: ensure team has necessary skills and collaborate with engineering/product to fill knowledge gaps.
• Product/Process Improvement: communicate feedback and drive improvements to processes.
• Business Integration: identify opportunities to collaborate across teams for great customer experiences.

Skills

Delivery management

Account management

Vendor management

CMT industry experience

Team leadership

Education

Bachelor's degree or equivalent

Job description

Accenture, a global professional services company, seeks a Delivery Lead for Communications, Media and High-Tech (CMT) to drive complex programs across multiple geographies. You will lead product experts, ensure readiness, and improve product and process efficiency while maintaining excellent client relationships.

The role requires 8+ years in delivery leadership, a strong CMT background, and a Bachelor's degree or equivalent.