Delivery Lead, Communications, Media & Tech

Accenture; Saint Petersburg (FL); On-site; USD 120,000 - 260,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Bonuses

Job summary

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech to lead delivery on large, multi-geography accounts. You will manage teams, resolve escalations, and drive customer outcomes with a focus on operational excellence.

You will collaborate with engineering and product teams to improve processes, identify cross-team opportunities, and ensure a great customer experience. Travel may be required up to 100% depending on client needs.

Qualifications

• A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• A minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• People Management: You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
• Response and Resolution: You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
• Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.
• Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
• Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Skills

Operational excellence

Delivery management

Account management

Sales

Vendor management

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech to lead delivery on large, multi-geography accounts. You will manage teams, resolve escalations, and drive customer outcomes with a focus on operational excellence.

You will collaborate with engineering and product teams to improve processes, identify cross-team opportunities, and ensure a great customer experience. Travel may be required up to 100% depending on client needs.