Global Delivery Lead, Communications & High-Tech

Accenture

Austin (TX)

On-site

USD 120,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Bonuses and paid time off

Job summary

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to lead delivery a large, complex account across multi-geography teams. You will manage a group of product experts, drive accountability, and ensure customer satisfaction through effective escalation and prioritization.

The role requires extensive experience in operational excellence, delivery management, and client relationship leadership, with a focus on partnering with engineering and product teams to drive

Qualifications

8+ years in operational excellence, delivery management, or related fields.
5+ years supporting CMT industry and clients.
Bachelor's degree or equivalent (min 12 years work exp) or 6 years with Associate's.
Experience leading global multi-geography delivery teams.

Responsibilities

Lead a team of product experts to solve complex customer technical issues.
Manage customer relationships for technical support and act as escalation point.
Ensure team readiness with required technical skills; collaborate with engineering/product teams.
Identify opportunities to improve products and processes; drive standards.
Collaborate across teams to enable a great customer experience.

Skills

People management

Leadership

Customer relationship management

Communication skills

Problem solving

Education

Bachelor's degree or equivalent

Job description

The role requires extensive experience in operational excellence, delivery management, and client relationship leadership, with a focus on partnering with engineering and product teams to drive

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