Global Delivery Lead, CMT Solutions

Accenture; Atlanta (GA); Sur place; USD 120 000 - 260 000; Plein temps

Résumé du poste

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to lead delivery on large, complex accounts across geographies. You will manage a team of product experts, coordinate with engineering and product teams, and drive improvements in product and process while ensuring strong client relationships.

The role emphasizes leadership, strategic collaboration across functions, and alignment with global delivery models. Travel is variable and dependent on client needs.

Qualifications

• Minimum of 8 years of operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsabilités

• People Management: You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
• Response and Resolution: You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
• Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.
• Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
• Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Connaissances

People management

Delivery leadership

Customer relationship management

Cross-functional collaboration

Formation

Bachelor's degree or equivalent

Description du poste

Accenture is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to lead delivery on large, complex accounts across geographies. You will manage a team of product experts, coordinate with engineering and product teams, and drive improvements in product and process while ensuring strong client relationships.

The role emphasizes leadership, strategic collaboration across functions, and alignment with global delivery models. Travel is variable and dependent on client needs.