Remote Delivery Lead Manager: Operational Excellence

Accenture; St. Louis (MO); Remote; USD 90,000 - 170,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager to oversee end-to-end delivery across multiple service delivery operations, ensuring on-time performance and profitability. The role requires strong leadership, optimization of standard solutions, and proactive issue resolution in a remote, travel-heavy environment.

Responsibilities include managing teams, budgets, staffing, and client relationships, with a focus on continuous improvement and achieving performance targets on complex projects.

Qualifications

• Minimum 5 years’ experience in operations.
• Minimum 5 years’ experience in people management.
• Minimum 2 years’ experience in contact center management.
• Minimum 1 year’s experience working in Medicaid.

Responsibilities

• Ensure execution of delivery work across multiple service delivery operations.
• Drive optimization of delivery of standard solutions within areas of expertise.
• Deliver agreed scope of services while achieving profitability improvements and productive gains.
• Address performance issues across service delivery operations and implement continuous improvement.
• Analyze team performance and metrics and present options for improvement.
• Manage supply and demand, service quality and processes to meet delivery expectations.

Skills

Operations management

People management

Contact center management

Medicaid experience

Education

Bachelor’s Degree

Job description

Accenture is seeking a Delivery Lead Manager to oversee end-to-end delivery across multiple service delivery operations, ensuring on-time performance and profitability. The role requires strong leadership, optimization of standard solutions, and proactive issue resolution in a remote, travel-heavy environment.

Responsibilities include managing teams, budgets, staffing, and client relationships, with a focus on continuous improvement and achieving performance targets on complex projects.