Global Delivery Lead - Communications & Tech

Accenture; St. Louis (MO); On-site; USD 120,000 - 260,000; Full time

Job summary

Accenture in the United States is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to oversee delivery of complex programs across multi-geography accounts. You will lead product experts, manage client relationships, remove roadblocks, and drive improvements in product and process while aligning with engineering and product teams.

The role requires a minimum of 8 years in delivery/execution roles and 5 years with CMT clients, plus a Bachelor's degree or equivalent.

Qualifications

• A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• A minimum of 5 years' experience supporting/working with CMT Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years' work experience).

Responsibilities

• People Management: You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
• Response and Resolution: You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
• Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.
• Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
• Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Skills

Operational excellence

Delivery management

Account management

Sales

Vendor management

Education

Bachelor's degree or equivalent (minimum 12 years' work experience)

Job description

Accenture in the United States is seeking a Delivery Lead for Communications, Media and High-Tech (CMT) to oversee delivery of complex programs across multi-geography accounts. You will lead product experts, manage client relationships, remove roadblocks, and drive improvements in product and process while aligning with engineering and product teams.

The role requires a minimum of 8 years in delivery/execution roles and 5 years with CMT clients, plus a Bachelor's degree or equivalent.