Global Delivery Director — SaaS Implementations

UKG; Jefferson City (MO); Remote; USD 151,000 - 215,000; Full time

Job summary

UKG is seeking a seasoned Director of Global Delivery Services to lead and scale our global implementation operations. This executive will partner with Global Services, Partners, and cross-functional leaders to drive go-live commitments and deliver exceptional outcomes.

The ideal candidate will have a proven track record in SaaS delivery, customer success, and continuous improvement, with the ability to innovate workflows and automation across time zones.

Qualifications

• 7+ years of senior leadership experience in SaaS software delivery and enterprise services.
• Strong understanding of HCM/WFM solutions; familiarity with UKG WFM, Ready and Pro is a plus.
• Experience leading global teams and partnering with customers and partners.

Responsibilities

• Define and execute the Implementation strategy aligned with UKG objectives.
• Build trusted executive relationships to champion a unified delivery vision.
• Lead a global implementation organization and foster accountability and improvement.
• Ensure delivery of world-class implementations for UKG HCM and WFM SaaS solutions.
• Establish customer success programs and drive satisfaction and retention.
• Drive process improvements and leverage AI technologies to increase efficiency.
• Collaborate with Product, Engineering, Sales, Enablement and Support for end-to-end adoption.
• Oversee Professional Services lifecycle and optimize resource utilization and budgets.

Skills

Senior leadership

SaaS delivery

Enterprise services

Global teams

Strategic partnerships

Travel internationally

Leadership presence

Education

Bachelor's degree

Master's degree preferred

Job description

UKG is seeking a seasoned Director of Global Delivery Services to lead and scale our global implementation operations. This executive will partner with Global Services, Partners, and cross-functional leaders to drive go-live commitments and deliver exceptional outcomes.

The ideal candidate will have a proven track record in SaaS delivery, customer success, and continuous improvement, with the ability to innovate workflows and automation across time zones.