Global Delivery Center Strategy Director

Grant Thornton; Portland (OR); Hybrid; USD 188,000 - 313,000; Full time

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM, establishing strategy, service catalog, and location/work placement guidelines to grow the delivery workforce.

The role requires a seasoned IT services leader with multi-region experience, exceptional communication and executive presence, and the ability to collaborate with senior leadership; in-person attendance is required at least

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Exceptional communication, presentation, and executive-level influencing skills.
• Ability to travel internationally and work in multinational environments.

Responsibilities

• Lead development of the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers, including service catalog and location strategy.
• Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly/quarterly reviews to communicate strategy and progress.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.

Skills

Executive presence

Strategic leadership

Stakeholder management

Communication

Global delivery

English fluency

Education

Bachelor's degree in IT or related field

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM, establishing strategy, service catalog, and location/work placement guidelines to grow the delivery workforce.

The role requires a seasoned IT services leader with multi-region experience, exceptional communication and executive presence, and the ability to collaborate with senior leadership; in-person attendance is required at least