Global Delivery Center Strategy Director

Grant Thornton; Hartford (CT); On-site; USD 188,000 - 313,000; Full time

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role focuses on building, scaling and integrating delivery centers and driving operational excellence at scale.

The ideal candidate brings 12+ years in IT service delivery, strong executive presence, and experience with onshore/nearshore/offshore models, with binding travel requirements and a hands-on leadership style.

Qualifications

• Bachelor's degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Should be a hands‑on leader with strategic thinking and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• Experience in high-growth environments with large‑scale ramp‑ups (500+ - 1000 resources).
• Ability to travel regularly, with international travel requirements.

Responsibilities

• Lead the development the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers.
• Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.

Skills

GDC strategy

Executive influence

Global delivery

Multi-region delivery

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role focuses on building, scaling and integrating delivery centers and driving operational excellence at scale.

The ideal candidate brings 12+ years in IT service delivery, strong executive presence, and experience with onshore/nearshore/offshore models, with binding travel requirements and a hands-on leadership style.