Global Delivery Center Ops & Performance Director

Grant Thornton; Fort Lauderdale (FL); Hybrid; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee its Global Delivery Center ecosystem across EMEA, APAC, and LATAM. The role focuses on budget planning, cost optimization, KPI management, forecasting, and performance analytics to support growth to 10,000+ resources.

The ideal candidate is a seasoned IT services executive with global delivery center experience, executive presence, and the ability to influence senior leadership.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years in IT service delivery, shared services, global operations, or managed services.
• Proven track record in running operations and performance management across global delivery centers for multiple regions.
• Strong understanding of delivery center operations, KPIs and scorecards, and onshore/nearshore/offshore models.
• Excellent communication, presentation, and executive-level influencing skills.
• Hands-on leader with strategic thinking and execution bias.
• Fluent, professional English—verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (5,000-10,000+ resources).

Responsibilities

• Lead the Global Delivery Center Operations and Performance Management function.
• Manage budget planning, cost optimization, and integration targets across delivery centers.
• Lead annual operating plans, forecasts, and monthly performance reviews.
• Collaborate with finance to manage budgets and expenses for offshore centers.
• Establish governance including SteerCo’s and quarterly strategy reviews.
• Develop the GDC Operations Playbook and workforce planning.
• Other duties as assigned.

Skills

Executive presence

Communication

Strategic thinking

Collaboration

Decision making

Fluent English

Education

Bachelor's degree in IT or Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee its Global Delivery Center ecosystem across EMEA, APAC, and LATAM. The role focuses on budget planning, cost optimization, KPI management, forecasting, and performance analytics to support growth to 10,000+ resources.

The ideal candidate is a seasoned IT services executive with global delivery center experience, executive presence, and the ability to influence senior leadership.