Global Delivery Center Director, Operations & Performance

Grant Thornton (US); Oklahoma City (OK); Hybrid; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to oversee the Global Delivery Center ecosystem across multiple regions. The role drives budget planning, cost optimization, KPI management, and forecasts with a goal of expanding the delivery workforce to 10,000+ resources.

The ideal candidate will have IT services delivery leadership, cross-region experience, and strong executive presence to influence senior leadership.

Qualifications

• Bachelor’s degree in IT, Business or another related field.
• 12+ years of IT service delivery, shared services, global operations, or managed services.
• Proven track record in running operations and performance management across global delivery centers.
• Experience with onshore/nearshore/offshore delivery models and KPI/scorecard management.
• Strong communication and executive-level influencing skills.
• Hands-on leadership with strategic thinking and execution bias.
• Fluent English—verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (5,000–10,000+ resources).

Responsibilities

• Lead the Operations Hub supporting operations and performance management across delivery centers.
• Manage operational metrics with financial outcomes, budget planning, cost optimization, and integration targets.
• Lead annual operating plans, forecasts, and monthly business performance reviews for delivery centers.
• Collaborate with finance to develop annual budgets and forecasts for the offshore center.
• Establish governance and stakeholder management including SteerCo, monthly/quarterly reviews.
• Develop the GDC Operations Playbook covering operating model, contracts, invoices, KPIs, and workforce planning.
• Other duties as assigned.

Skills

IT service delivery

Global delivery centers

Budget planning

Forecasting

Executive communication

Leadership

English fluency

Stakeholder management

Multinational collaboration

Growth scaling

Education

Bachelor’s degree in IT, Business

MBA preferred

Job description

Grant Thornton seeks a Senior Director of Delivery Center Operations and Performance Management to oversee the Global Delivery Center ecosystem across multiple regions. The role drives budget planning, cost optimization, KPI management, and forecasts with a goal of expanding the delivery workforce to 10,000+ resources.

The ideal candidate will have IT services delivery leadership, cross-region experience, and strong executive presence to influence senior leadership.