Senior Director, Global Delivery Center Ops & Performance

Grant Thornton (US); Tulsa (OK); Hybrid; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton (US) is seeking a Senior Director of Delivery Center Operations and Performance Management to lead the Global Delivery Center ecosystem across EMEA, APAC and LATAM, with a focus on budget analytics, KPI alignment and forecasting.

The successful candidate will build scalable delivery center operations, drive cost efficiency, partner with senior leadership, and guide multi-region centers toward a target workforce of 10,000+ resources.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in running operations and performance management across global delivery centers for multiple regions; experience overseeing operations and performance management.

Responsibilities

• Lead the development of the Operations Hub supporting operations and performance management across delivery centers.
• Manage operational metrics with financial outcomes, budgets, cost optimization, and integration targets across delivery centers.
• Lead annual operating plans, recurring forecasts, and monthly business performance reviews for delivery centers.
• Work closely with finance to develop and manage annual budgets, operational forecasts, and expenses for the offshore center to maximize cost efficiency.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
• Develop the GDC Operations Playbook, including operating model, contract management, invoice management, KPIs, knowledge management, and workforce planning.
• Other duties as assigned.

Skills

IT service delivery

Global operations

Performance management

Executive collaboration

Strategic thinking

Forecasting

Education

Bachelor’s degree in IT, Business or related field

MBA preferred

Job description

Grant Thornton (US) is seeking a Senior Director of Delivery Center Operations and Performance Management to lead the Global Delivery Center ecosystem across EMEA, APAC and LATAM, with a focus on budget analytics, KPI alignment and forecasting.

The successful candidate will build scalable delivery center operations, drive cost efficiency, partner with senior leadership, and guide multi-region centers toward a target workforce of 10,000+ resources.