Global Data Center Operations Manager

Amazon Web Services (AWS); Covington (GA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in Covington, GA is seeking a Technology Manager to lead a team that maintains cloud infrastructure for global data center operations. You will guide strategy, mentor staff, sponsor projects, and drive technical solutions across hardware, network, and facilities.

Based in the Covington area, the role requires travel between data centers, participation in on-call rotations, and strong people-management skills. AWS offers comprehensive benefits including RSUs and 401(k).

Qualifications

• 4+ years IT experience or Bachelor's degree in a related field
• 2+ years people management experience
• 2+ years of operations and on-call support for data center facilities or production facilities

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse teams across locations
• Develop career paths for employees and maintain internal tooling updates
• Recruit and train data technicians to ensure staffing levels
• Ensure day-to-day data center operations including queue management and 24/7 shift rotation
• Lead large-scale outage events and act as call leader
• Improve workflows and throughput for data center operations
• Document and oversee policies to meet industry best practices and SLAs

Skills

People management

Operations & on-call support

Hardware troubleshooting

Technical writing

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

AWS certification (or equivalent)

System management tools

Client/server environments

Job description

Amazon Data Services, Inc. in Covington, GA is seeking a Technology Manager to lead a team that maintains cloud infrastructure for global data center operations. You will guide strategy, mentor staff, sponsor projects, and drive technical solutions across hardware, network, and facilities.

Based in the Covington area, the role requires travel between data centers, participation in on-call rotations, and strong people-management skills. AWS offers comprehensive benefits including RSUs and 401(k).