Global Data Center Operations Leader

Amazon Inc.

Lithia Springs (GA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Amazon Inc. is seeking a technology manager to lead a team responsible for maintaining cloud infrastructure across global data centers. The role requires strong people management, strategic thinking, and the ability to mentor staff while sponsoring projects and proposing technical solutions.

You will participate in on-call rotation and oversee hardware/network diagnostics and repairs. The role involves travel to multiple data center locations, leadership of diverse teams, and development of

Qualifications

Ability to travel to or commute between data center locations.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Travel frequency will vary based on business needs and operational status of assigned facility.

Responsibilities

Prioritize and assign trouble tickets to data center technicians and operators.
Manage the performance of a diverse team of data center operation professionals across locations.
Develop career paths for employees and update internal tools.
Recruit and train data technicians to ensure appropriate staffing levels.
Ensure effective day-to-day data center operations including queue management and 7/24 shift arrangements.
Act as SME across all aspects in data center operations.
Ensure operational KPIs and metrics are measured and met.
Drive process improvements and automation in data center operations.
Lead Large Scale Events (outages) and serve as call leader.
Oversee policies and procedures to meet best practices and SLAs.
Maintain on-call schedule coordinating absences and vacations.