Global Data Center Operations Leader

Amazon Inc.; Canton (MS); On-site; USD 71,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. in Canton, Mississippi, seeks a technology manager to lead a diverse data center operations team. You will mentor staff, sponsor projects, and propose technical solutions while overseeing hardware/network diagnostics and on-call rotations.

The role emphasizes strategy development, performance metrics, and improving customer experience across global data centers. Travel between sites may be required during training or deployment.

Qualifications

• 4+ years of IT experience or Bachelor's degree in CS/engineering or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities or production environments.
• Willingness to travel between data center locations as needed.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team across locations.
• Develop career paths and update internal tools.
• Recruit and train data technicians to ensure staffing levels.
• Ensure day-to-day data center operations, queue management, and 24/7 shift coverage.

Skills

People management

IT operations

On-call support

Education

Bachelor's degree in CS/Engineering

Tools

Hardware troubleshooting

Networking fundamentals

System administration

Job description

Amazon Data Services, Inc. in Canton, Mississippi, seeks a technology manager to lead a diverse data center operations team. You will mentor staff, sponsor projects, and propose technical solutions while overseeing hardware/network diagnostics and on-call rotations.

The role emphasizes strategy development, performance metrics, and improving customer experience across global data centers. Travel between sites may be required during training or deployment.