Night Data Center Operations Manager – Lead & Optimize

Amazon Web Services (AWS); Canton (MS); On-site; USD 71,000 - 124,000; Full time

Job summary

Amazon Data Services, Inc. in Canton, MS is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations. You will mentor personnel, sponsor projects, and devise strategic solutions while coordinating hardware diagnostics, repair, and 24/7 on-call support.

Travel between facilities is expected as needed. The role emphasizes leadership, accountability for KPIs, and driving automation and cost-efficient operations across multiple locations, with

Qualifications

• 4+ years of IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.
• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Relevant certifications such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS cert, or Network+/Security+.
• Experience with system management tools and client/server environments.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team of data center operation professionals with varying skills across different locations.
• Developing career paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Operations management

On-call support

Travel readiness

Education

Bachelor's degree in CS/Engineering/Math

Job description

Amazon Data Services, Inc. in Canton, MS is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations. You will mentor personnel, sponsor projects, and devise strategic solutions while coordinating hardware diagnostics, repair, and 24/7 on-call support.

Travel between facilities is expected as needed. The role emphasizes leadership, accountability for KPIs, and driving automation and cost-efficient operations across multiple locations, with