Global Data Center Experience Coordinator

Corning, Inc.; Charlotte (NC); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Bonuses & incentives

Company-paid pension

401(k) with company match

Health benefits

Job summary

Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support for Global and Strategic Hyperscale Data Center accounts in Charlotte.

You will coordinate cross-functional delivery with Operations, Product, Supply Chain and Sales, manage timelines, forecast projects in Salesforce and SAP, and ensure exceptional support from kickoff through completion.

Qualifications

• 3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment.
• Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management
• Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint
• Knowledge of data center, fiber optic, or optical communications products and markets
• Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously

Responsibilities

• Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders
• Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure
• Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings
• Attend and coordinate customer meetings to review project metrics and manage open action items
• Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market

Skills

Project coordination

Program management

Account management

Salesforce.com

SAP

MS Office Suite

Data center / optical products

Multitasking across accounts

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce.com

SAP

Job description

Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support for Global and Strategic Hyperscale Data Center accounts in Charlotte.

You will coordinate cross-functional delivery with Operations, Product, Supply Chain and Sales, manage timelines, forecast projects in Salesforce and SAP, and ensure exceptional support from kickoff through completion.