Customer Experience Program Specialist

Corning, Inc.; Charlotte (NC); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Bonuses & incentives

Company-paid pension

401(k) with company match

Health benefits

Job summary

Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support for Global and Strategic Hyperscale Data Center accounts in Charlotte.

You will coordinate cross-functional delivery with Operations, Product, Supply Chain and Sales, manage timelines, forecast projects in Salesforce and SAP, and ensure exceptional support from kickoff through completion.

Qualifications

• 3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment.
• Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management
• Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint
• Knowledge of data center, fiber optic, or optical communications products and markets
• Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously

Responsibilities

• Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders
• Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure
• Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings
• Attend and coordinate customer meetings to review project metrics and manage open action items
• Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market

Skills

Project coordination

Program management

Account management

Salesforce.com

SAP

MS Office Suite

Data center / optical products

Multitasking across accounts

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce.com

SAP

Job description

The company built on breakthroughs.
Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 79050
The company built on breakthroughs.
Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Corning Optical Communications is seeking a Customer Experience (CEx) Program Specialist to provide dedicated project and account management support to our Global and Strategic Hyperscale Data Center accounts. In this role, you will work closely with our Global Account Manager (GAM) team to coordinate cross-functional project delivery, manage customer timelines, and ensure our Data Center customers receive exceptional support from kickoff through completion.

Key Responsibilities

• Coordinate delivery for large-scale Data Center accounts by partnering with Customer Operations, Product Line Management, Supply Chain, and Manufacturing on project timelines and milestones; maintain detailed documentation for internal and external stakeholders
• Support Global Account Managers and Sales Engineers by identifying key decision makers and influencers within assigned accounts; actively manage customer contacts to support deal closure
• Forecast major projects through Salesforce.com and SAP; maintain current project data, onsite dates, and status updates through internal tools and weekly stakeholder meetings
• Attend and coordinate customer meetings to review project metrics and manage open action items
• Identify new project opportunities within assigned accounts and support the close of high-profile business in the Global and Strategic Data Center market

Skills/Education - Required

• 3+ years of experience in project coordination, program management, or account management in a B2B technology, telecommunications, or data center environment
• Proficiency with Salesforce.com and SAP for project tracking, forecasting, and customer record management
• Proficiency with MS Office Suite including Excel, PowerPoint, OneNote, Teams, and SharePoint
• Knowledge of data center, fiber optic, or optical communications products and markets
• Demonstrated ability to manage multiple customer accounts and competing project priorities simultaneously

Skills - Desired

• Bachelor’s degree in business, Communications, or a related field; equivalent experience considered
• Background in Customer Care, Customer Operations, Marketing, Product Line Management, or Sales
• Prior experience supporting Hyperscale or Global Data Center accounts
• Willingness and ability to travel to customer sites as required

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].