Customer Experience Program Specialist

Corning Incorporated; Charlotte (NC); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

401(k) with company match

Health benefits

Parental leave

Life insurance and disability

Employee assistance (EAP)

Job summary

Corning Incorporated is seeking a Program Specialist to be the operational backbone for Data Center accounts, coordinating cross‑functional teams and ensuring on‑time delivery.

You will partner with Global Account Management and Sales Engineering to manage complex projects, forecast delivery timelines, and maintain stakeholder communications. This role travels up to 25% and requires a strong background in account management and project coordination.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in account management, project coordination, or customer operations.
• Demonstrated ability to manage multiple concurrent projects across cross‑functional teams.
• Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams).
• Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery.

Responsibilities

• Coordinate project delivery for assigned Data Center accounts by aligning Customer Operations, Supply Chain, and Product teams on timelines, milestones, and customer commitments.
• Manage customer-facing communications and meeting coordination, ensuring internal and external stakeholders stay informed on project status throughout the delivery lifecycle.
• Provide tactical account management support to Global Account Managers and Sales Engineers, including tracking key contacts, opportunities, and project activity in Salesforce CRM.
• Maintain and update project forecasts and delivery timelines in internal planning tools to support Supply Chain and Product teams.
• Travel to customer sites and account meetings as needed (up to 25%) to review project performance and strengthen customer relationships.

Skills

Salesforce CRM

Microsoft Office Suite

Project coordination

Account management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Job description

The company built on breakthroughs. Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 78993

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Corning Optical Communications is a global leader in fiber and optical connectivity — and the Hyperscale Data Center market is one of our fastest-growing areas of focus. As a Program Specialist, you'll be the operational backbone of our most strategic customer relationships, coordinating complex projects, aligning cross-functional teams, and ensuring every commitment lands on time. This is a high-visibility role at the intersection of project management and customer partnership, working directly alongside our Global Account Management and Sales Engineering teams on key Data Center accounts.

Key Responsibilities

• Coordinate project delivery for assigned Data Center accounts by aligning Customer Operations, Supply Chain, and Product teams on timelines, milestones, and customer commitments
• Manage customer-facing communications and meeting coordination, ensuring internal and external stakeholders stay informed on project status throughout the delivery lifecycle
• Provide tactical account management support to Global Account Managers and Sales Engineers, including tracking key contacts, opportunities, and project activity in Salesforce CRM
• Maintain and update project forecasts and delivery timelines in internal planning tools to support Supply Chain and Product teams
• Travel to customer sites and account meetings as needed (up to 25%) to review project performance and strengthen customer relationships

Experiences/Education - Required

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in account management, project coordination, or customer operations
• Demonstrated ability to manage multiple concurrent projects across cross‑functional teams
• Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams)
• Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery

Skills - Desired

• Background in data center, fiber optics, telecommunications, or networking industry
• Experience with SAP or other ERP systems
• Background in Customer Care, Marketing, or Sales support functions
• Flexibility to work outside standard business hours when required to support customer needs

This position does not support immigration sponsorship.

The range for this position is $63,000.00 - $86,625.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long‑term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well‑being, we provide a 100% company‑paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well‑being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].