Customer Experience Programs Specialist — Photonics & DC

Corning, Inc.; Charlotte (NC); On-site; USD 76,000 - 104,000; Full time

Job summary

Corning Incorporated in Charlotte, NC is seeking a CEx Program Specialist, Nvidia to provide tactical account management support for Nvidia focusing on Photonics Connectivity Solutions (PCS) and advanced data center connectivity.

Collaborate with the CPO Global Account Manager and cross-functional teams to ensure end-to-end order-to-delivery, manage schedules, and maintain strong customer relationships while delivering world-class service.

Qualifications

• Bachelor’s degree in business or related field required.
• Strong written and verbal communication skills.
• Demonstrated ability to prioritize and coordinate high-value customers, complex projects, and deadlines.

Responsibilities

• Provide tactical account management support to ensure execution of the strategy established by the CPO Global Account Manager for Nvidia, enabling the account team to focus on account growth.
• Develop trusted partnerships with Nvidia and its ODMs to support engagement and expand access for Corning Optical Communications.
• Support the CEx Program Manager in ensuring end-to-end order-to-delivery execution for Nvidia across all products.
• Collaborate with key stakeholders and coordinate cross-functional support from Customer Operations, PLM, Supply Chain, Manufacturing, Deal Desk, Marketing, and Sales, as appropriate, to meet delivery schedules for high-visibility projects and provide detailed project documentation to internal and external customers.
• Coordinate and participate in customer meetings to review project timelines and key metrics.
• Support PLM and Supply Chain forecasting for high visibility projects by updating project information and on-site dates through internal systems and weekly meetings.
• Develop and maintain positive relationships with all internal and external customers.
• Develop and maintain a strong knowledge of Corning Optical Communications products sold to Nvidia, including their applications and use cases.

Skills

Strong communication

Cross-functional collaboration

Account coordination

Analytical skills

Time management

Education

Bachelor’s degree in business or related field

Strong knowledge of Corning products and markets

Tools

SAP

Microsoft Office Suite

Job description

Corning Incorporated in Charlotte, NC is seeking a CEx Program Specialist, Nvidia to provide tactical account management support for Nvidia focusing on Photonics Connectivity Solutions (PCS) and advanced data center connectivity.

Collaborate with the CPO Global Account Manager and cross-functional teams to ensure end-to-end order-to-delivery, manage schedules, and maintain strong customer relationships while delivering world-class service.