Cybersecurity CSM: AI-Driven Adoption & Growth

Check-Point-Software-Technologies-2; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Check Point Software Technologies is seeking a Technical Customer Success Manager for the Central US region. This full-time, remote role supports customers across industries, driving adoption of Check Point’s cyber security solutions and ensuring value realization.

You will liaise with Product, Engineering, and Support teams, build executive relationships, and manage retention milestones, with travel abroad on occasion. Eligible to work in the U.S. without sponsorship is required.

Qualifications

• 5+ years of experience in the Cyber/IT industry in Customer success or related roles.
• Excellent communication skills and ability to foster positive business relationships.
• Strong technical skills and orientation; capable of working with cross-functional teams.

Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services.
• Provide top-notch Customer Advocacy by liaising with Products, Engineering, Support to meet requirements.
• Develop and nurture relationships with customer decision makers (Exec and Engineering).
• Establish retention goals and milestones; monitor progress.
• Assist and track customers’ adoption of Check Point’s products and services.
• Identify opportunities to upsell/cross-sell based on customer value.
• Collaborate with implementation partners on strategic accounts.
• Lead account management strategy and QBRs; conduct cadence calls.
• Understand contracts to ensure fulfillment; manage crises with a customer-first approach.

Skills

Customer success

Pre-Sales

Professional services

Sales

Technical services

Communication skills

Cyber/IT industry experience

Job description

Check Point Software Technologies is seeking a Technical Customer Success Manager for the Central US region. This full-time, remote role supports customers across industries, driving adoption of Check Point’s cyber security solutions and ensuring value realization.

You will liaise with Product, Engineering, and Support teams, build executive relationships, and manage retention milestones, with travel abroad on occasion. Eligible to work in the U.S. without sponsorship is required.