Remote Cyber Services Operations Coordinator (Contract)

Yoh; Town of Sun Prairie (WI); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account (HSA)

Life Insurance

Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral bonus programs

Certification and training

Job summary

Yoh is seeking a Cyber Services Operations Coordinator (Remote, U.S.) for a 6-month contract to support a global Cyber Services organization. The role blends executive-level administrative support, operations coordination, client onboarding, reporting, and stakeholder communication.

You will collaborate with senior leadership across North America, Europe, Asia, and Australia to keep day-to-day operations running smoothly and deliver outstanding client service.

Qualifications

• 2+ years of experience as an Executive Assistant, Administrative Coordinator, Operations Coordinator, or similar role.
• Experience working with Salesforce for data entry, reporting, or administration.
• Strong proficiency with Microsoft Office applications including Outlook, SharePoint, Teams, and Microsoft Bookings.
• Experience managing shared mailboxes or customer support inboxes.
• Experience coordinating client onboarding, scheduling, service requests, or customer-facing operations.

Responsibilities

• Provide administrative and operational support to Cyber Services leadership and global team members.
• Coordinate key initiatives and operational activities while tracking milestones, deliverables, and deadlines.
• Manage and monitor a shared customer-facing mailbox, including triaging, routing, escalating, and responding to inquiries.
• Coordinate client onboarding activities and appointment scheduling through Microsoft Bookings.
• Validate client eligibility and ensure requests are directed to the appropriate internal teams.
• Maintain accurate customer, service, and activity records within Salesforce, SharePoint, Microsoft Bookings, and other approved systems.
• Support Threat Intelligence Webinars and related customer communications, registrations, mailing lists, and follow‑up activities.
• Administer Cyber Services resources including shared documentation, templates, and operational materials.
• Prepare operational reports related to onboarding activities, service requests, mailbox metrics, response times, and open action items.
• Maintain process documentation, response templates, and operational procedures.
• Coordinate meetings, communications, and administrative activities across multiple global time zones.
• Track action items and follow up with stakeholders to ensure timely completion of tasks and deliverables.

Skills

Executive support

Operations coordination

Salesforce data entry

Microsoft Office

Remote work

Tools

Salesforce

SharePoint

Microsoft Bookings

Outlook

Teams

Job description

Yoh is seeking a Cyber Services Operations Coordinator (Remote, U.S.) for a 6-month contract to support a global Cyber Services organization. The role blends executive-level administrative support, operations coordination, client onboarding, reporting, and stakeholder communication.

You will collaborate with senior leadership across North America, Europe, Asia, and Australia to keep day-to-day operations running smoothly and deliver outstanding client service.