Operations Coordinator Cyber Services

TEKsystems; Town of Sun Prairie (WI); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA

Paid time off

Job summary

TEKsystems is seeking an Operations Coordinator for Cyber Services to provide administrative and operational support to a global team based in Sun Prairie, WI. This onsite role coordinates onboarding, manages a shared mailbox, and supports client engagements across North America, Europe, Asia, and Australia.

The ideal candidate has executive support or project coordination experience, strong MS Office skills, and a proven ability to manage multiple priorities with accuracy and discretion.

Qualifications

• Experience as an Executive Assistant, Operations Coordinator, Administrative Coordinator, Project Coordinator, or similar role.
• Experience supporting multiple stakeholders and managing competing priorities.
• Salesforce administration experience, including reporting and record maintenance.
• Strong proficiency with Microsoft Office applications: Outlook, SharePoint, Teams, Excel, Microsoft Bookings.
• Experience managing shared mailboxes and customer inquiries.
• Experience coordinating appointments, onboarding activities, or client-facing services.
• Excellent communication, customer service, and organizational skills.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Provide high-level administrative and coordination support to leadership and the global Cyber Services team.
• Manage day-to-day operational activities and special projects while ensuring timelines and deliverables are met.
• Coordinate meetings, events, communications, and activities across global teams in North America, Europe, Asia, and Australia.
• Assist with prioritizing workloads, tracking action items, and managing stakeholder expectations.
• Manage and monitor a shared customer-facing mailbox, ensuring inquiries are triaged, tracked, and resolved in a timely manner.
• Coordinate client onboarding activities and appointments through Microsoft Bookings.
• Support customers and internal stakeholders by providing scheduling assistance and routing inquiries to the appropriate teams.
• Maintain organized communication records and audit trails.
• Maintain accurate records in Salesforce, SharePoint, Microsoft Bookings, mailing lists, and other internal systems.
• Generate operational reports on service requests, onboarding activity, mailbox metrics, response times, and emerging trends.
• Support process documentation, templates, procedures, and operational guidance materials.
• Ensure data quality, confidentiality, and compliance across all systems.
• Support Threat Intelligence Webinars, Underwriter Education sessions, onboarding calls, and additional Cyber Services offerings.
• Assist with participant registrations, communications, mailing list management, and follow-up activities.
• Coordinate distribution of approved webinar materials, recordings, and related resources.

Skills

Executive/Operations coordination

Stakeholder management

Customer service

Communication

Attention to detail

Prioritization

Tools

Salesforce

Outlook

SharePoint

Teams

Excel

Microsoft Bookings

Job description

Join a Global Team Supporting Critical Cyber Services Operations

Are you a highly organized administrative professional who thrives in a fast-paced environment? Do you enjoy coordinating projects, supporting stakeholders across multiple time zones, and ensuring operational processes run smoothly?

We're seeking an Operations Coordinator Cyber Services to provide administrative and operational support to a global Cyber Services team. In this role, you'll work closely with leadership, operations partners, and clients worldwide to coordinate onboarding activities, manage communications, maintain critical records, and support cybersecurity service offerings.

This is an excellent opportunity for a detail-oriented professional with experience in operations coordination, executive support, customer service, or administration who enjoys balancing multiple priorities while providing outstanding internal and external support.

Sun Prairie, WI (Onsite)

Monday-Friday | 8:00 AM-5:00 PM

What You'll Do

• Provide high-level administrative and coordination support to leadership and the global Cyber Services team.
• Manage day-to-day operational activities and special projects while ensuring timelines and deliverables are met.
• Coordinate meetings, events, communications, and activities across global teams in North America, Europe, Asia, and Australia.
• Assist with prioritizing workloads, tracking action items, and managing stakeholder expectations.
• Manage and monitor a shared customer-facing mailbox, ensuring inquiries are triaged, tracked, and resolved in a timely manner.
• Coordinate client onboarding activities and appointments through Microsoft Bookings.
• Support customers and internal stakeholders by providing scheduling assistance and routing inquiries to the appropriate teams.
• Maintain organized communication records and audit trails.
• Maintain accurate records in Salesforce, SharePoint, Microsoft Bookings, mailing lists, and other internal systems.
• Generate operational reports on service requests, onboarding activity, mailbox metrics, response times, and emerging trends.
• Support process documentation, templates, procedures, and operational guidance materials.
• Ensure data quality, confidentiality, and compliance across all systems.
• Support Threat Intelligence Webinars, Underwriter Education sessions, onboarding calls, and additional Cyber Services offerings.
• Assist with participant registrations, communications, mailing list management, and follow-up activities.
• Coordinate distribution of approved webinar materials, recordings, and related resources.

What We're Looking For

• Previous experience as an Executive Assistant, Operations Coordinator, Administrative Coordinator, Project Coordinator, or similar role.
• Experience supporting multiple stakeholders and managing competing priorities.
• Salesforce administration experience, including reporting and record maintenance.
• Strong proficiency with Microsoft Office applications, including:
• Outlook
• SharePoint
• Teams
• Excel
• Microsoft Bookings
• Experience managing shared mailboxes and customer inquiries.
• Experience coordinating appointments, onboarding activities, or client‑facing services.
• Excellent communication, customer service, and organizational skills.
• Strong attention to detail and commitment to accuracy.

Why You'll Love This Opportunity

• Join a globally connected and collaborative team.
• Gain exposure to cybersecurity service operations and client engagement.
• Work directly with leaders and cross‑functional stakeholders.
• Develop skills in operations, project coordination, customer service, and reporting.
• Be part of a team that values organization, communication, and operational excellence.

Work Environment

This is a fully onsite position located in Sun Prairie, WI . The role operates in a professional office environment and supports teams across multiple global regions and time zones.

If you're a proactive, detail-oriented professional who enjoys coordinating processes, supporting stakeholders, and keeping operations running efficiently, we'd love to hear from you.

Job Type & Location

This is a Contract position based out of Sun Prairie, WI.

Pay And Benefits

The pay range for this position is $32.00 - $36.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Sun Prairie, WI.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Sun Prairie,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.