Global CXM Product Analyst: Elevate Customer Experience

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan (NJ); On-site; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson is hiring a Customer Service Experience Global Product Analyst based in New Brunswick or Raritan, NJ. The role supports the Global Business Product Owner, translating business needs into requirements, and driving adoption of digital solutions across IT, Business, and Programs.

You will help ensure solutions are well-defined, delivered optimally, and fully adopted, with measurable improvements in customer service efficiency and experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years’ experience in Service, Commercial Operations, business analysis, or related roles.
• Experience supporting business transformation, product delivery, or process improvement.
• Strong analytical, facilitation, and interpersonal skills.

Responsibilities

• Own business requirements, process optimization, capability roadmap, and backlog prioritization.
• Translate business needs into user stories and support backlog readiness.
• Partner with IT and Product teams to deliver product aligned with business needs.
• Support change, adoption, and partner alignment.

Skills

Analytical skills

Facilitation

Interpersonal skills

Data-driven

Agile experience

Education

Bachelor’s degree or equivalent experience

Tools

CRM/CXM platforms (Microsoft Dynamics)

Job description

Johnson & Johnson is hiring a Customer Service Experience Global Product Analyst based in New Brunswick or Raritan, NJ. The role supports the Global Business Product Owner, translating business needs into requirements, and driving adoption of digital solutions across IT, Business, and Programs.

You will help ensure solutions are well-defined, delivered optimally, and fully adopted, with measurable improvements in customer service efficiency and experience.