CX Engineering Leader: Cloud-Native Platforms & AI

jj; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson in New Jersey seeks a Manager - Customer Experience Solutions to lead Global CX Engineering with end-to-end ownership of technology strategy, architecture, delivery, and operations across CX and microservices.

The role collaborates with senior leaders across Supply Chain, Commercial, and IT to deliver secure, scalable digital solutions that enhance customer experience and operational efficiency. Strong leadership and hands-on technical skills are required.

Qualifications

• Bachelor's degree in computer science, Engineering, Information Systems, or related STEM field.
• 10+ years of IT experience, including 3-5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
• Proven delivery of large-scale, business-critical CX solutions (like Touchless-EDI, Self-Service-Commerce).
• Strong expertise in modern integration and cloud architectures (APIs, event-driven systems, middleware).
• Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
• Practical experience delivering Agentic AI solutions.
• Understanding of OTC process with supply chain experience.
• Demonstrable experience shaping or leading an integration area, platform, or significant solution at a strategic level.
• Experience with cloud-native tech stacks (AWS preferred, Azure) and Hands-on-experience building services in Node.js, Java, Python, or Go (or equivalent).

Responsibilities

• Lead end-to-end architecture and engineering delivery for CX systems and microservices.
• Drive cloud-native platforms, API management, and CI/CD pipelines across business segments.
• Provide hands-on technical leadership through architecture reviews and POCs as needed.
• Lead 1-2 high-impact technical initiatives per quarter and migrate legacy apps to microservices.

Skills

CX delivery leadership

Cloud architecture

API design

Microservices

DevOps

Education

Bachelor's degree in computer science, Engineering, Information Systems, or related STEM field

Tools

AWS

Azure

Containerization

CI/CD

Infrastructure as Code

Job description

Johnson & Johnson in New Jersey seeks a Manager - Customer Experience Solutions to lead Global CX Engineering with end-to-end ownership of technology strategy, architecture, delivery, and operations across CX and microservices.

The role collaborates with senior leaders across Supply Chain, Commercial, and IT to deliver secure, scalable digital solutions that enhance customer experience and operational efficiency. Strong leadership and hands-on technical skills are required.