Global CXM Platform Engineer - AI & Dynamics

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan (NJ); Hybrid; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Platform Engineer – Customer Service in New Jersey. You will own the CXM platform’s engineering evolution for Customer Service from initial release to enterprise scale, building reusable services and standard interfaces.

You will partner with product and business leadership to translate the CXM vision into a scalable engineering ecosystem, integrating marketing, sales, pricing, contracting, service and repair workflows.

Qualifications

• Senior-level software engineering for enterprise platforms.
• Experience designing scalable platform architectures.
• Proven ability to lead large teams and drive standards.

Responsibilities

• Define the CXM platform technical architecture for Customer Service.
• Lead shared services, APIs, and developer platforms across pods.
• Drive agent/framework development and governance for AI workflows.
• Collaborate with AI Core teams on observability and security.
• Align engineering with business goals and enterprise standards.

Skills

Platform architecture

AI agents orchestration

Microsoft Dynamics

Azure

Kubernetes

Docker

API design

Leadership

Regulated environments

Tools

Git

Jenkins

Terraform

Kubernetes

Docker

Job description

Johnson & Johnson is seeking a Platform Engineer – Customer Service in New Jersey. You will own the CXM platform’s engineering evolution for Customer Service from initial release to enterprise scale, building reusable services and standard interfaces.

You will partner with product and business leadership to translate the CXM vision into a scalable engineering ecosystem, integrating marketing, sales, pricing, contracting, service and repair workflows.