Engineering Manager, Global CX & AI Platforms

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan (NJ); On-site; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Manager – Customer Experience Solutions to lead Global CX Engineering capabilities in a regulated healthcare environment. You will own technology strategy, architecture, and end-to-end delivery across CX systems, including Touchless-EDI and Self-Service-Commerce, while guiding a multidisciplinary team for reliable, scalable solutions.

The role emphasizes hands-on leadership, cross-functional collaboration with Supply Chain, Commercial, and IT, and a strong focus on

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field.
• 10+ years of IT experience, including 3–5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
• Proven delivery of large-scale, business-critical CX solutions (like Touchless-EDI, Self-Service-Commerce).
• Strong expertise in modern integration and cloud architectures (APIs, event-driven systems, middleware).
• Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
• Practical experience delivering Agentic AI solutions.
• Understanding of OTC process with supply chain experience.
• Demonstrable experience shaping or leading an integration area, platform, or significant solution at a strategic level.
• Experience with cloud-native tech stacks (AWS preferred, Azure) and Hands-On-experience building services in Node.js, Java, Python, or Go

Responsibilities

• Define and govern end-to-end architecture for Touchless (EDI), Self-Service (Commerce) and CX systems.
• Lead cloud-native platform engineering, DevOps, CI/CD, and infrastructure-as-code.
• Drive AI/ML initiatives including Conversational AI and agent frameworks.
• Lead, coach, and develop a high-performing engineering organization.
• Own vendor performance, contracts, SLAs, and budget for CX technology services.
• Ensure CX platforms meet healthcare regulatory and compliance requirements.
• Partner across Supply Chain, Commercial, and IT to deliver value iteratively.
• Provide hands-on technical leadership through architecture reviews, design sessions, and POCs.
• Lead the migration of legacy monolithic apps to cloud-ready microservices.

Skills

CX Leadership

Cloud Architecture

Microservices

API Management

CI/CD

AI Solutions

Regulated Healthcare

Education

Bachelor’s degree in computer science, Engineering, Information Systems, or related STEM field

Master’s degree or advanced technical certifications

Tools

AWS

Azure

Node.js

Java

Python

Go

Job description

Johnson & Johnson is seeking a Manager – Customer Experience Solutions to lead Global CX Engineering capabilities in a regulated healthcare environment. You will own technology strategy, architecture, and end-to-end delivery across CX systems, including Touchless-EDI and Self-Service-Commerce, while guiding a multidisciplinary team for reliable, scalable solutions.

The role emphasizes hands-on leadership, cross-functional collaboration with Supply Chain, Commercial, and IT, and a strong focus on